FAQs

Health delivery is dedicated to providing healthcare products to Australia and the rest of the world from our base in New Zealand.

Australian Customers: Delivery of parcels is via international airmail (With track and trace on orders up to 2kg). Deliveries have a 3 to 9 working days timeframe from pickup.

As all of our orders are sent from New Zealand,Australian customers may be charged additional customs import duty if orders are over a specified dollar value , but all Australian GST is included in the order value.If in doubt please check with customs before you order

New Zealand Customers: Healthdelivery.com.au does not ship to New Zealand addresses. If you are in New Zealand, we ask that you please order from our sister websitewww.healthchemist.co.nz.

Other International Customers: Delivery of parcels is via international airmail. Deliveries have a 6 to 10 working days timeframe form pickup.

View our full policy here.

If we haven't already processed your order we can cancel your order if you get in touch with us.

If you need help or advice about our products, or have any questions about ordering, please email us or call:
1-800-231-973(intl+64-9-478-5854).

Note: we are based in New Zealand.

Health Delivery will refund or credit purchased items providing they are unopened and in saleable condition.

Some items cannot be refunded due to health and safety concerns.

Nothing will be accepted back for refund or credit unless we have been given prior notice and if eligible for return, we have given the order a refund authorisation number.

Once the goods are returned back in good condition, we will issue a refund within 20 days, via your initial payment option.

View our full policy here.

Once the goods are returned back in good condition, we will issue a refund within 20 days, via your initial payment option.