Shipping & Returns
Customs:
All products on this site are sold under New Zealand legislation and are all freely available in New Zealand.
It is the buyers responsibility to make sure that all legal requirements pertaining to the purchase of products on this site are adhered to, and it is the buyers responsibility to check with customs in their country that the products they are purchasing are permitted to be imported.
Australians are permitted to purchase a quantity of products for up to 3 months supply, providing they are not on-sold elsewhere
Health Delivery will take no responsibility for goods that are intercepted by customs or other authorities in other countries and will not reimburse the purchaser for duty or goods that are not delivered for this reason.
Health Delivery will not be held responsible for parcels which are undelivered due to incorrect address supplied by the customer
Delivery Information:
Orders will be processed as they are received. Under normal circumstances, please allow up to 2 days for processing.
Normal hours of business are Monday to Friday, so any orders sent from late Friday to Sunday will be delayed until Monday before they are shipped, due to the unavailability of our shipping contractors.
Orders are shipped under a fixed rate charge system for any orders up to 2 Kg in weight. Occasionally, some products , due to their high weight and low cost, will have additional freight charges, but we will e-mail you if your parcel is one of these.
Australian Customers:
Delivery of parcels is via international airmail (With track and trace on orders up to 2kg). Deliveries have a 3 to 9 working days timeframe from pickup.
As all of our orders are sent from New Zealand,Australian customers may be charged additional customs import duty if orders are over a specified dollar value , but all Australian GST is included in the order value.If in doubt please check with customs before you order
New Zealand Customers:
Healthdelivery.com.au does not ship to New Zealand addresses. If you are in New Zealand, we ask that you please order from our sister website www.healthchemist.co.nz.
Other International Customers:
Delivery of parcels is via international airmail. Deliveries have a 6 to 10 working days timeframe form pickup.
Returns policy:
Health Delivery will refund or credit purchased items providing they are unopened and in saleable condition.
Some items cannot be refunded due to health and safety concerns.
Nothing will be accepted back for refund or credit unless we have been given prior notice and if eligible for return, we have given the order a refund authorisation number.
Once the goods are returned back in good condition, we will issue a refund within 20 days, via your initial payment option.
Return freight is the responsibility of the customer and only the value of the goods and not the initial freight will be considered for refund. Utmost care must be taken to pack the goods so they do not become damaged on the return journey.
Goods that are not accepted by the customer and returned to us will incur a cost for the freight to return the goods.The balance less a 10% restocking fee will be refunded to the customer
If you receive goods which are faulty or have been damaged in the post, it would be appreciated if a photo could be taken to aid insurance recovery. We will refund or replace any damaged or faulty products at no charge to the customer.